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See me at PSE'07

  • Podcast Summit Europe '07, London

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« February 2007 | Main | April 2007 »

March 24, 2007

Corporate Podcasting Summit- Comments and Engagement Presentation

Hi there,

First off, thanks for the lively comments on the Summit- you can read them here.

My presentation and the accompanying notes are now available online too.

And with thanks to Matt O'Neill of Activ-Media, who shared the platform with me, there is now a superb flash execution of our round-table discussion on engagement, interaction and user-generated content too. I think these flash presentations are a superb way to add extra meaning to a podcast without going down the whole video route- see for yourself!

Thanks again to everyone who participated!

March 21, 2007

We came, we saw, we sponsored: CPS-Europe '07

Hi there,

So I'm back at my desk after a fun couple of days in the company of US and European podcasters at Podcast Summit Europe 2007. We were truly proud to be sponsors of the event, and it was a pleasure to hook up with so many good people. I met podcasters and marketers, plus some great podcast industry bloggers (Paul Colligan, Jason van Orden, Leesa Barnes- links down the left of this page).

If you go to my company's website, you'll see what we do- and we're proud of it. But this is my personal blog- and whether you're in the podcasting business, a company looking to podcast, or an individual, this is where you'll find the unvarnished truth. So here it is: what I learned this week at CPS-E'07:

  • Clients still need education. Not on the intricacies of podcasts: I mean on the basics. Like, what is a podcast. Start there. If you're reading this and you know that podcasting is not beholden to Apple, you're already way ahead of the crowd.
  • The podcasting industry needs to get its head out of its arse (or ass for my US readers). I got a real sense that delegates were embarrassed because they enjoyed broadcasting so much, perhaps there wasn't actually a business in it. There is. Enjoy. Stop worrying.
  • Some podcast companies seem to think that this is about editing or production. No it is not, and anyone who sets up a podcast agency to do production will fail. Production is a "flat-rate", price-sensitive off-the-shelf service which someone on Elance or an outsource agency could do. The value of a podcast agency is in strategy, format development, monetization, audience engagement, ongoing maintenance of feedback loops etc. Production is not a service.
  • The excellent David Prever of BrandSpanking asked a superb question. "If a brand has £19 million to spend, how does podcasting achieve a deserving place as part of that budget". He didn't get a straight answer. Let me provide it. Media in the brand context is valued according to its value to the client, not the cost of production. Otherwise the people who think up slogans would charge tuppence ha'penny. Podcasting must prove its value- and do so in the context of engagement, whether to new audiences, existing customers or as a customer service tool. The metrics are currently badly argued (not non-existent, just badly argued in pitches) and we all owe it to ourselves as an industry to present our case more effectively. In the absence of perfect stats (and thankyou Feedburner for improving things) I simply say to clients, start with a £20K job. If I can prove a £100k return on the metrics of the client's choice, then we'll start talking about a share of the £19million.

So there it is. Clarion call over. A highly educational Summit, our thanks to Paul Colligan for hosting, and let's get our house in order!

March 13, 2007

What happens at the end? Nothing!

Just a quick tip here.

One of my commenters, Dr Savi, makes a comment here, and mentions the right way to insert advertising (or more likely sponsorship messages) into corporate podcasts.

It's interesting because whilst I've said elsewhere that there's no need to reinvent the wheel (use interviews- they work on radio, tell a story- it works on radio etc...), the positioning of messages is very different from radio.

On radio and TV, sponsor messages appear at the beginning and end, and as "bumpers" between programme content and commercial breaks.

In podcasts, this doesn't work at all!

A sponsor message at the beginning tends to set the audience's expectations towards a hard sell, which is very sad if you've put lots of effort and money into an informative programme.

Worse still, at the end of a podcast, your message is lost. Completely. I believe that just as most people will not go to the trouble of fast-forwarding through a twenty-second promo, they will absolutely switch off and move to something else as soon as the end-theme and credits start to roll. So a corporate message at the end will generally lose 70%+ of the audience.

A minority of listeners may well be glued to their Ipods jogging through the park, but as over 60% of listeners are sat at their PC's, it takes only a click for them to miss your hard-won messaging opportunity.

The hard rule here is: don't leave anything important to the back end of your podcast, and certainly not once the outro theme has begun!

So what's the answer?

My intuition says, do anything production-oriented in the middle. In the middle of your show, you've already established your editorial credentials enough to warrant the listener continuing to listen; and they will be aware that there's more good stuff to come.

Additionally, if you want to get a promo in fast at the front end, perhaps do it in an unobtrusive way with a presenter-read comment rather than an overblown production promo. That way the brand profile is neatly dovetailed into the content, and can be presented positively. "Today's edition of Build a Better Widget, with the support of Widgets Inc, looks at how Widgets can help around the home" is a much softer sell and won't alienate the audience.

And of course, soft-sell works in a podcast- unlike online advertising, your promo doesn't have to compete for attention with lots of other stuff on-screen.

So:

  1. Don't overblow your front-end promotion- it will alienate your audience
  2. And don't do anything at the back end (at least, not expecting results) - the off button is still your enemy!

March 05, 2007

Corporate Podcasting Strategies in a nutshell

Hi there,

It's not often I'm happy to send my entire subscriber base off to someone else's site wholesale, but in this case it's worth it.

Whatever you do, please check out this superb posting from Jeremiah Owyang- he's got it 100% spot-on, and there's perfect advice here for anyone getting started with corporate podcasting. Follow Jeremiah' advice and you're well on your way.

Then come back here for more of my ramblings, please.